People can be irrational. So what? Doesn't everyone have a bad, bad day now and then? And isn't it awful to throw away a potentially beneficial relationship because of a terrible mis understanding?
So this is where I am at today. I see two people have individually had a bad day. And they unfortunately ended up in the same room alone. Both people were impossibly rushed and busy with their own issues. They failed to communicate effectively. One or both lost composure. One said I don't deserve to be treated this way and retreated angrily. And the other said I don't deserve to be treated this way and angrily accepted the retreat.
Neither is happy and now it seems it the business is being thrown away, at least temporarily.
So which party was right? Don't know but I see no reason why it can't be fixed. Suppose bad things do happen and I can't understand or fix them all.
I guess I just sigh and move to a different customer. Wonder what can I do to make amends to my customer for this? What can I do to make amends with my co-workers and boss.
Grown up world is definitely not for the faint of heart.
No comments:
Post a Comment